How can we help?
For a shift happening now, contact the agency responsible for that shift directly.
Getting into your account
Sign in with the email you used to join CareFloat. If you forgot your password, request a reset link. Check Spam or Junk if the email does not arrive. Use your newest reset email.
Finish creating your caregiver profile after confirming your email. You can use CareFloat without signing up for texts.
Why are there no available shifts?
An agency must onboard and clear you before you can see its client shifts. Joining its pool or accepting an invitation does not clear you automatically.
Check your services, weekly availability and travel distance in Profile. Turn on “Looking for extra hours” so your cleared agencies know you are available.
Use Opportunities to connect with another agency. Each agency completes its own hiring and onboarding.
Am I assigned?
Interest sent means you are waiting for the agency. The agency decides who gets the shift. Check My Shifts for your assignment before travelling.
After assignment, open the shift for its address and instructions. If you cannot work it, release it in My Shifts and contact the agency promptly, especially when the shift starts soon.
Texts and email
Manage your SMS preference. Text delivery is still being prepared. Keep checking CareFloat and your email for updates.
Once texting is available, STOP unsubscribes you from all CareFloat texts across agencies. It does not delete your account or cancel assigned shifts. Email and the app remain available.
Still stuck?
Contact the CareFloat operator through BrightPath Home Care and say you need help with CareFloat.
Include your device type, the page you were on, and what happened. Do not send passwords, verification codes, client names, addresses or medical information.
Your agency handles pay, employment, visit documentation and care delivery.